Resident Questions

For guidance with administrative questions or maintenance problems:

Maintenance:
• Routine Maintenance
• Emergencies

Administrative:
• Rent Balance
• Lease Renewal and Move-out Procedures
• Office Locations and Hours

Routine Maintenance

To report a maintenance problem, or to contact your property manager:

Emergencies

In the event of an emergency, please call one of the following numbers.

For emergencies that require the police, the fire department, or ambulance service, please call 911 before contacting us.

After business hours we can only respond to actual emergencies. Emergencies are defined as situations that are out of control, or where health or safety is of concern. The following is a partial list of situations that we would consider an emergency:

• Water running out of control
• Sewer backed up
• Toilet not functioning (if only one toilet)
• No hot water
• No heat
• Broken locks (if locked out after business hours, please contact a locksmith)
• Roof leaks
• Break-ins (call 911 before contacting us)
• Fire (call 911 before contacting us)
• Gas Odor: If you smell gas, there could be a leak. Call Laclede Gas immediately at (314) 621-6920. If that line is busy, call (314) 342-0800. After contacting them, please contact us.

Rent Balance

If you have any questions regarding your account, or lease renewal, please call the main office at (314) 421-2696 ext. 10.

Lease Renewal/Move-outs

After your initial lease term expires, you may choose to sign a new lease, or automatically become a month-to-month tenant. Please call the main office at 314-421-2696 ext. 20 to discuss your options, and responsibilities.

If you are going to be moving, please notify us in writing:
Philip H. Barron Realty
1722 Olive Street
St. Louis, MO 63103